General Terms and Conditions of the online shop
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8. Defects in the purchase item, warranty and manufacturer guarantee
12. Applicable law and jurisdiction
1. Scope of application
This online shop is operated by Sport Network Solutions SA, CHE-373.708.409, (hereinafter “SNS”, “we”, “our”), Route du Crochet 11, 1762 Givisiez, Switzerland.
All orders placed via the online shop and contracts concluded with SNS are subject to these General Terms and Conditions (GTC).
2. Conclusion of contract
By placing products in a shopping cart and clicking the “Pay” button, the customer submits an offer to SNS to conclude a purchase contract. A contract is entered into as soon as SNS confirms acceptance of the offer in writing to the customer (email regarding order or dispatch confirmation) or dispatches the products. After the offer is accepted, the customer is bound by his/her order and can no longer change it unilaterally.
Products and prices displayed on a website are not requests for conclusion of a contract, but rather invitations to the customer to order products.
SNS reserves the right to refuse to fulfil, in whole or in part, the purchase contracts concluded without giving any reason. In such cases, the customer will be refunded any payment already made. Any additional claims from the customer vis-à-vis SNS are excluded.
SNS only accepts orders through the online shop.
3. Prices and shipping costs
Prices are quoted in Euros (EUR) including VAT. The price specified at the time when the binding order is placed is decisive.
The standard shipping costs within the Netherlands amount to EUR 5.95 per order, both for home deliveries and in-store pickup deliveries. The shipping costs are invoiced to the customer in addition to the purchase price of the ordered products. For an order value above EUR 99.00, shipping is free of charge within the Netherlands.
The express shipping costs within the Netherlands amount to EUR 20.00 per order, both for home deliveries and in-store pickup deliveries. The shipping costs are invoiced to the customer in addition to the purchase price of the products ordered and regardless of the order value.
4. Home delivery
Orders that do not include a bicycle, skis, ski bindings, ski boots or an avalanche backpack will be sent to the home address provided by the customer in the Netherlands, unless the customer wishes to collect the order from a specialist dealer.
Home delivery is handled by a delivery service specified by SNS (generally UPS). Home deliveries do not include services such as unpacking, assembling or adjusting the products.
The customer must ensure that the specified home address is covered by the UPS parcel delivery service.
5. Pickup deliveries
Orders that include a bicycle, skis, ski bindings, ski boots or an avalanche backpack are always delivered to one of our specialist dealers and can be picked up by the customer from there. Home delivery is not possible for these products as they require assistance with assembly, adjustment and fitting.
The customer can also have orders that do not include a bicycle, skis, ski bindings, ski boots or an avalanche backpack delivered to a specialist dealer for pickup.
In principle, deliveries for pickup are shipped by SNS to the specialist dealer located nearest to the specified customer address. However, when placing an order, the customer can also choose to have the order delivered to another specialist dealer listed on the online shop.
Once an order has arrived at the specialist dealer, the customer is informed that the order is ready for pickup. The specialist dealer will only hand over an order upon presentation of the pickup notification and an official ID. The customer must confirm receipt of the order in writing for the specialist dealer’s records.
When collecting a delivery of a bicycle, skis, ski bindings, ski boots or an avalanche backpack, the customer is entitled to have the aforementioned ordered products assembled and adjusted by the specialist dealer.
Once the customer has been informed that ordered products are available for pickup, the customer must pick up the delivery within one month. If not collected within this period, the customer will be deemed to have waived the right to contract performance by SNS.
6. Delivery times
SNS confirms receipt of an order and the availability of the ordered products to the customer by email. In principle, the customer receives the products ordered within ten days of receipt of the aforementioned confirmation email.
7. Right of withdrawal
The customer has the right to withdraw from contracts concluded with SNS. The right of withdrawal is duly exercised if the products are handed over by the customer to a parcel delivery service for shipment to SNS within 14 days of receipt of the order.
For any products returned, the customer will be refunded the purchase price paid. A purchase price refund requires that the product is received by SNS fully intact, unused and undamaged, with all labels and manuals. Provided the customer returns all the products of an order, the postage costs will also be refunded.
Return labels can be downloaded from the UPS portal and printed for the return shipment. For any return shipments without the provided return label, the customer must bear the return costs him/herself.
Bicycles, skis, ski bindings, ski boots and avalanche backpacks cannot be returned directly to SNS; instead, they must be returned to the specialist dealer from which they were collected. In such cases, the purchase price is not refunded by the specialist dealer. The refund to the customer is handled by SNS or by a service provider commissioned by SNS. Only the aforementioned products may be returned to the specialist dealer; all other products must be returned to SNS.
The customer can also assert his/her right of withdrawal vis-à-vis SNS by way of a withdrawal notice. To do this, the customer must either submit a withdrawal notice to SNS within 14 days of receipt of the order, clearly stating his/her decision to withdraw from the purchase contract, or may send a notification to the following address:
SPORT NETWORK SOLUTIONS SA
Route du Crochet 11
1762 Givisiez Switzerland
onlineshop-benelux@scott-sports.com
with the following content:
I/we (*) hereby withdraw from the contract concluded by me/us (*) regarding the purchase of the following goods (*)_________________________________________________________
Ordered on (*)/received on (*)_________________________________________________
Name of the customer(s)__________________________________________________
Address of the customer(s)________________________________________________
Signature of the customer(s) and date_____________________________________
*delete as applicable
If the customer first submits a withdrawal notice, the products for which the withdrawal notice is submitted must be returned to SNS. The products must then be shipped within 14 days of submission of the withdrawal notice to SNS.
8. Defects in the purchase item, warranty and manufacturer guarantee
If, in the event of a home delivery, damage to the packaging is visible, the customer must refuse acceptance of the delivery from the parcel delivery service.
After acceptance of a delivery, the customer must immediately check the product(s) received. Any defects must be reported immediately to SNS for the purpose of asserting warranty claims upon discovery of said defects. In any event, the warranty rights of the customer expire two years after receipt of the ordered products. SNS may satisfy the warranty claims of the customer by a replacement delivery, a free repair, or a complete or partial refund of the purchase price.
For bike orders, an extended warranty from the manufacturer may also be applicable. For more information, see: https://www.scott-sports.com/nl/en/support/warranty.
9. Payment methods
In principle, the following methods of payment can be selected: credit card (Visa and MasterCard), and PayPal. SNS is always free to decide which payment method(s) are offered to the customer.
9.1. Credit card
For purchases made by credit card, the customer's account is debited when the order is shipped.
9.2. PayPal
10. Retention of title
SNS reserves the right to ownership of the purchase item until the purchase price has been paid in full. Upon payment of the purchase price, title will be transferred to the customer completely and without reservation.
In the event of resale of the goods before payment of the purchase price, the customer is obliged to inform the future buyer about the retention of title.
11. Data protection
You can find the applicable Privacy Policy at https://www.scott-sports.com/nl/en/company/policy.
12. Applicable law and jurisdiction
All purchase contracts between the customer and SNS are subject to the laws of the Netherlands, with the exclusion of all rules of international private law which refer to foreign law. The Vienna Convention on Sales of Goods is not applicable.